1. Shipping Methods and Fees

1.1. We offer shipping within South Africa through reputable shipping carriers.

1.2. The available shipping methods and associated fees will be displayed during the checkout process. The fees are based on factors such as the weight and dimensions of the package, as well as the destination.

1.3. Free shipping may be offered for orders that meet certain criteria, such as a minimum order value.

2. Order Processing Time

2.1. We strive to process and ship orders promptly. Order processing time typically ranges from 1 to 3 business days, excluding weekends and public holidays.

2.2. Please note that processing time may be extended during peak seasons or due to unforeseen circumstances. We will communicate any significant delays to you via the contact information provided during checkout.

3. Delivery Time

3.1. The estimated delivery time will depend on the shipping method selected and the destination.

3.2. While we make every effort to ensure timely delivery, please note that delivery times may vary due to factors beyond our control, such as weather conditions, customs clearance, or logistical issues.

4. Tracking and Notifications

4.1. Once your order has been shipped, we will provide you with a tracking number or link that allows you to monitor the progress of your shipment.

4.2. We may also send you email notifications to keep you informed about the status of your order, including confirmation of shipment and any significant updates.

5. Delivery Address and Requirements

5.1. Please ensure that you provide a valid and accurate delivery address during the checkout process. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by you.

5.2. For security reasons, a signature may be required upon delivery. If no one is available to receive the package at the specified address, the carrier may leave a delivery notification or attempt delivery on an alternative date.

6. Shipping Restrictions

6.1. We currently ship within South Africa only. We do not offer international shipping.

6.2. Certain products may have additional shipping restrictions due to their nature, size, or legal requirements. Any such restrictions will be communicated clearly on the product page.

7. Damaged or Lost Shipments

7.1. We take precautions to ensure that your order is securely packaged to withstand normal handling during transit.

7.2. In the rare event that your package is damaged or lost during shipment, please contact our customer support as soon as possible. We will work with you and the shipping carrier to investigate and resolve the issue.

8. Contact Information

8.1. If you have any questions or concerns regarding our shipping policy, please contact our customer support using the information provided on our website.